Tracking order

Thank you for choosing PerlaTone. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to tracking your order from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an email notification from [email protected] containing your unique tracking number. This number is essential for monitoring your package’s journey. Please check your inbox (and spam folder) for an email with the subject line: “Your PerlaTone Order Has Been Shipped.”

Step 2: Choose Your Tracking Method

You have two convenient ways to track your order:

  • Direct Carrier Website: The shipping email will specify the carrier (e.g., USPS, FedEx, DHL, or local postal service). Visit the carrier’s official website and enter your tracking number in the designated field.
  • Third-Party Tracking Service: For a unified view across multiple carriers, we recommend using a reliable third-party tracking platform. One of the most trusted options is 17Track.

Step 3: Track Using 17Track (Recommended)

17Track supports over 700 carriers worldwide and provides real-time updates in a simple interface. Follow these steps:

  1. Go to 17Track.net.
  2. Copy your tracking number from the PerlaTone shipping email.
  3. Paste the number into the search bar on the 17Track homepage.
  4. Click the “Track” button (or press Enter).
  5. View the detailed status, including the last scan location, estimated delivery date, and any transit updates.

You can also download the 17Track mobile app for push notifications on the go.

What to Expect During Transit

After tracking, you may see statuses such as:

  • “Order Processed” – Your package is being prepared for shipment.
  • “In Transit” – The package is moving through the carrier network.
  • “Out for Delivery” – Your package is with the local courier and will arrive today.
  • “Delivered” – The package has been left at the specified address.

Please allow 24–48 hours after receiving the shipping email for the tracking information to update. If your status remains unchanged for more than 5 business days, contact us at [email protected] for assistance.

Need Help?

If you cannot find your tracking number, or if you have any questions about your order, please email [email protected]. Our team will respond within 24 hours with a detailed update. For faster service, include your order number in the subject line.

Note: PerlaTone does not currently offer a user account portal. All order updates are communicated via email. Please ensure your email address is correct at checkout to receive tracking notifications.