Faq

Ordering & Payment

How can I place an order?
Simply browse our collection of T-Shirts & Tops, Skirts, and Pants & Trousers. Select your desired items, choose size and color, then proceed to checkout. You can pay via major credit cards, PayPal, or other available payment methods shown at checkout.

Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] within 1 hour of placing the order. We will do our best to accommodate your request.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are securely processed.

Shipping & Delivery

What are your shipping options?
We offer standard and express shipping. Standard shipping typically takes 5-10 business days, while express shipping takes 2-4 business days. Shipping costs are calculated at checkout based on your location and order weight.

Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary from 7-14 business days depending on customs and local postal services.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with all tags attached. Please email [email protected] to initiate a return. Refunds are processed within 5-7 business days after we receive the returned items.

Can I exchange an item for a different size or color?
Yes, exchanges are available for size or color changes. Contact us at [email protected] with your order number and desired replacement. We will provide instructions for the exchange process.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in your order. In such cases, we will provide a prepaid return label.

Sizing & Fit

How do I find the right size?
We provide a detailed size chart on each product page. Measure your bust, waist, and hips, then compare with our chart. If you are between sizes, we recommend sizing up for a more comfortable fit.

Are your clothes true to size?
Our T-Shirts & Tops, Skirts, and Pants & Trousers are designed to fit standard sizing. However, fit may vary slightly by style. Customer reviews often include fit notes to help you decide.

Product Care

How should I care for my PerlaTone items?
To maintain quality, we recommend machine washing in cold water with similar colors, and tumble drying on low heat. Avoid bleach and iron on medium heat if needed. Specific care instructions are listed on each product's label.

Do you offer eco-friendly or sustainable options?
Yes, we are committed to sustainability. Many of our T-Shirts & Tops are made from organic cotton, and we use recycled materials in some of our Pants & Trousers. Look for the "Eco-Friendly" tag on product pages.

Contact & Support

How can I reach customer service?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
PerlaTone is an online-only store, allowing us to offer you the best prices and a wide selection of T-Shirts & Tops, Skirts, and Pants & Trousers.