Refund policy

At PerlaTone, we are committed to ensuring your satisfaction with every purchase from our collection of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not completely satisfied, we offer a straightforward refund process in compliance with applicable laws.

Eligibility for Refunds

You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, washing, or damage not caused by us.

Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as final sale or clearance.
• Intimate apparel, including swimwear and lingerie, for hygiene reasons.
• Gift cards or promotional credits.

How to Initiate a Refund

To start a refund request, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization and instructions within 2 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.

Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your financial institution may take additional time to reflect the credit.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.

Contact Us

For any questions regarding this policy, please email [email protected]. We aim to respond within 24 hours on business days.