Privacy policy

At PerlaTone, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase our products, including T-Shirts & Tops, Skirts, and Pants & Trousers. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your full name, billing and shipping address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, which are processed securely by our third-party payment providers. We do not store full payment card numbers on our servers.
  • Order Details: Information about the products you purchase, such as sizes, colors, and quantities.
  • Technical Data: Your IP address, browser type, device information, and browsing behavior on our site, collected through cookies and similar technologies.

2. How We Use Your Information

We use your data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, returns, or inquiries via email at [email protected].
  • To improve our website, products, and customer service.
  • To comply with legal obligations and prevent fraud.
  • To send you promotional offers or updates only if you have explicitly opted in to receive such communications.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

  • Payment processors for secure transaction handling.
  • Shipping carriers to deliver your orders.
  • IT and analytics providers to maintain and improve our website.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our rights.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including encryption (SSL/TLS) during data transmission and secure server storage. Access to your data is restricted to authorized personnel only. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, such as processing orders and complying with legal requirements. Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal information, subject to legal obligations.
  • Objection: Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our site.

8. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your information may be transferred to and processed in a different jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via email at [email protected]. We are here to assist you.