Shipping policy

At PerlaTone, we are committed to delivering your order in a timely and secure manner. Please review our logistics policy below for details on shipping methods, costs, and delivery expectations.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This service is available for all orders placed on our website, covering all product categories including T-Shirts & Tops, Skirts, and Pants & Trousers.

Shipping Costs

Standard Shipping is a flat-rate service. There are no free shipping promotions or waivers available. The shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your order. You will see the exact fee before completing your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Delivery Time

Delivery typically takes 5–10 business days from the date of shipment, depending on your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.

Order Tracking

Once your order is shipped, we will send a tracking number to the email address you provided. You can use this tracking number to monitor your package’s progress via the carrier’s website. Please note that we do not have a user center for self-service tracking; all tracking information will be communicated via email.

International Shipping

We currently ship to select international destinations. If your shipping address is outside our standard delivery area, you may be notified during checkout. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. PerlaTone is not responsible for any delays caused by customs processes.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please include your order number and a description of the issue in your email.

Address Accuracy

It is your responsibility to provide a correct and complete shipping address. PerlaTone is not liable for packages delivered to incorrect addresses due to errors in the information provided. If you realize an address mistake after placing your order, please email us immediately at [email protected], and we will do our best to update the details before shipment.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team via email at [email protected]. We aim to respond within 24 hours on business days.